Returns & Refund Policy

Effective Date: September 21, 2023

 

Thank you for shopping with Nancy Stowik. We are committed to ensuring your satisfaction with our products. If you are not entirely satisfied with your purchase, we're here to help with our Returns & Refund Policy.

 

Returns

 

To be eligible for a return, please ensure that:

 

• You contact us within 14 days of receiving your order.

• The item is in the same condition as when you received it.

• The item is in its original packaging, and all tags and labels are intact.

• You provide proof of purchase, such as a receipt or order confirmation.

 

 

Items Not Eligible for Return

 

Certain items are non-returnable, including:

 

• Personalized or customized products.

• Perishable goods such as food, flowers, or plants.

• Intimate or sanitary goods.

• Hazardous materials.

• Gift cards or downloadable software products.

 

 

Return Process

 

To initiate a return, please follow these steps:

 

• Contact our customer service team at [ Be Brave @ NancyStowik .com ] or +27 82 555 8258 within 14 days of receiving your order. Provide your order number and reason for the return.

• Our customer service team will provide you with instructions on how to return the item.

• Pack the item securely, preferably in its original packaging.

• Ship the item to the address provided by our customer service team.

• Once we receive your returned item and inspect it, we will notify you of the status of your refund.

• If your return is approved, we will process the refund to the original payment method within [number of days] business days.

 

 

Refunds

 

If your return is approved, we will initiate a refund to your original payment method. The time it takes for the refund to appear in your account may vary depending on your bank or payment provider.

 

Shipping Costs

 

Please note that shipping costs for returning items are the responsibility of the customer unless the return is due to a mistake on our part or a defective product.

 

Exchanges

 

If you receive a defective or damaged item and would like to exchange it for the same product, please contact our customer service team at [customer-service-email] or [customer-service-phone] within 14 days of receiving your order.

 

Cancellations

 

If you wish to cancel your order, please contact us as soon as possible. Orders that have already been shipped cannot be canceled. If your order has not been shipped, we will process the cancellation and issue a refund accordingly.

 

Contact Us

 

If you have any questions about our Returns & Refund Policy, please contact us at:

 

Nancy Stowik

Plot 226, Broederstroom, 0240

Be Brave @ NancyStowik.com

+27 82 555 8258

 

We appreciate your business and aim to provide you with the best shopping experience. Your satisfaction is our priority, and we will do our best to assist you with any returns or refunds.